Bicol Adventure--- The Cebu Pacific Way - where low cost flying is Poor and Cheap Travel

I admit, my attitude toward's writing and blogging should change. Here I am waking up at 3 in the morning and doing some catching up on entries I was supposed to write a month ago... While these are all over due, I still want to share how I got myself to Bicol despite the challenges of a tropical depression and the poor customer service of a low cost  cheap airline ---- yes, Cebu Pacific Air!

The actual departure day from Cebu was all about being out of luck and a couple of misfortunes, most of them I attribute to the airline's lack of customer service. It wasn't poor, there just wasn't any. We were informed via airport PA system that the flight got cancelled due to deteriorating weather condition. The more frustrating part was nobody from the airline came, the next instructions, on where to go, what to do, who to get help from there where really no instructions on who get help from --- was also announced over the PA system. 

Nobody from the airline came, everybody had to figure out based on PA System instructions, where customer service area was which turns out to be the boarding counter. As if the the frustration wasn't enough, we arrived to an empty customer service counter. The airline person arrives and starts shouting that everyone should line up so we can get the help attention we needed. If they were there when we arrived, maybe they could have organized the crowd, but of course, you don't really expect that from Cebu Pac.  Of course it's not their fault that the weather was bad and they were telling us we can re book within the next 30 days. Another frustrating thing was that rerouting as an option wasn't disclosed until a lot of us asked if we can reroute that day. We were then informed that the only option was to get the last flight out of Cebu to Manila at 11:15PM, earlier flights were not possible, even as chance passengers. This they were firm about. And yes, Mactan Internation Airport Administration, your air condition unit in the departure area was under maintenance that time - for how long already? that I don't know. 

So we went spent a few more bucks for airport transfer going home, and decided that while waiting we can call the customer service hotline to ask "AGAIN" if we can take a chance on the earlier flights to Manila that day. And we did get confirmation via phone, that the chance passenger option is possible, this was after being told the opposite earlier in the airport that day. 

There is a reason why Cebu Pacific is assigned the letter D in the signage above.

And so we went to the airport and waited, finally got accommodated in the 8:15PM flight, and yes, I had to lie that I had an important wedding to go to in Legazpi to get some attention. Another interesting note that was highlighted to us by the airline people in Cebu was that they cannot guarantee that we won't have to pay for the Terminal Fee in Manila, and that we can try to ask the Manila Team of their airline to help us with it, and they kept saying it over and over --- NO GUARANTEES.

As expected, we arrived to an empty Cebu Pacific Customer Service Counter in NAIA. After a minutes of waiting, two ladies came and confirmed they had no idea  they we're not informed that Cebu - Legazpi passengers are rerouting that night due to a flight cancellation, we even told them that the rest of the passengers from our flight are going to be arriving in the next flight at 11:15PM. Of course, the low cost airline doesn't have a passenger lounge we can stay while waiting, they told us to sleep on the benches or even the floor until the check in time at 5:45AM. 

Rather than sleeping in the airport benches and floors, I went and met my best friend in The Fort. And moving on to the only good part, I did get to Legazpi at 7 AM most of which was because of my own effort and never the airline. It is also interesting, how when we asked for consideration on many and several things, like checking in our hand-carry luggage during the half day wait in NAIA, we were told that they can't help us because they are a LOW COST Airline. 

YES Cebu Pacific, I still have a pending complaint from last year. I booked Cebu-Dumaguete Flights and NOBODY told me they stopped operation/flying to Dumaguete from Cebu for a while already. Everyone acted as if I was expected to find that out on my own. After telling me through email that someone will call me, nobody did. You can check your email for complaint number : GSAS0000645996-11. You will see how many follow up emails I have sent without getting any response. (just in case, this does get to Cebu Pac and they give it some attention, help isn't really in their vocabulary and budget as a LOW COST airline).